Phenomenal Networks Achieves Premier Certification
From Cisco Systems

Edina, Minneapolis – Phenomenal Networks announced today it has achieved Premier Certification from Cisco Systems, Inc.  The Cisco Channel Partner Program provides Phenomenal Networks with the resource framework to develop an expertise to sell, plan, design, implement and operate Cisco networking solutions.  To earn Premier Certification Phenomenal Networks had to meet or surpass the personnel, training, specialization and post sales support requirements set forth by Cisco.

"The purpose of our Channel Partner Program is to help channel partners succeed in the next market evolution of value-based business models," said Surinder Brar, senior director Worldwide Channels Marketing for Cisco Systems.  "With a specialization in IP Telephony, Phenomenal Networks has secured the training, skills and knowledge to play a role in accelerating the adoption of Cisco solutions."

Dave Shepherdson, President of Phenomenal said, "We have made a substantial investment here in Minnesota and plan to become one of the fastest growing local companies over the next few years and so creating many Hi-tech jobs for the great talent pool we have here in the State."

The Cisco Channel Partner Program offers its certified partners state-of-the-art technical as well as sales training.  Premier Certified Partners are recognized and rewarded for having some of the industry's best trained network technicians who are capable of achieving and demonstrating an expertise in planning, designing, implementing and supporting Cisco network solutions.  This well trained team of network technicians is audited annually to make sure they are consistently delivering industry-leading support and maintaining the Cisco standards for network expertise and support capabilities.

As a Cisco Premier Certified Channel Partner, Phenomenal Networks enjoys several benefits, most notably, access to the latest Cisco customer satisfaction tool, PAL (Partner Access On-Line).  The new PAL tool is based on the same technology Cisco uses to monitor and improve its own customer satisfaction.  Other benefits include, increased access to the Cisco technical support teams as well as access to password protected Web sites with real-time product and training information.

 Cisco Premier Certified Partners provide 8x5 technical service with twenty-four-hour call back for problem resolution and twenty-four-hour onsite response capabilities.  These support requirements highlight Phenomenal Networks commitment to ensuring its customers that its strategic business network is supported.

June 19, 2003